A Unique, Multi-Faceted Approach to the Sales Process

MFC created its Inside Sales department in 1997 as a second tier and complement to our outside sales force. One of its objectives is to ensure that every customer, whether large or small, is provided technical sales and assistance appropriate to their individual requirements.

Staffed by professionals with technical degrees and formulating experience, Inside Sales qualifies all first-time buying accounts and establishes a profile to better understand the customers' business and raw material requirements. Based on information secured through the profiling process, the customer is assigned to a specific representative based on raw material requirements, order patterns and geographical location. Customers with smaller volume requirements, single-item users or irregular raw material requirements may be assigned to Inside Sales and serviced predominantly via telephone.

Based on technical education and sales experience, Inside Sales is capable of contributing to joint effort initiatives with our Principal partners. Whether exploring expansion opportunities into new markets or soliciting market data to support new technology development, Inside Sales is qualified to develop relevant, targeted data suited to our Principals' interests.

Account qualification, customer-specific account management, technical assistance, market research...we take a unique approach to specialty chemical sales and distribution.